Build Your Conversational ChatBot in No Time Using our Gen-AI-based Chatbot Accelerator solution
Introducing our Virtual Customer Service Assistant , an accelerator solution for conversational ChatBots, powered by Generative AI-based open-source Large Language Models (LLMs).
We develop Generative AI chatbots using our accelerator, which boasts enhanced capabilities compared to traditional, rule-based declarative chatbots. Our accelerator streamlines the process, enabling the creation of robust and scalable solutions in significantly less time and at a reduced cost. Partner with us to explore innovative applications of AI-powered bots beyond basic customer support and service.
Evolution from declarative to conversational models
API-based Cross-Platform Integration
Suitable for customer service
Latest Gen AI models for construction
No License
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Features of Our Generative AI ChatBot Accelerator
Revolutionizing customer service, the Virtual Customer Service Assistant accelerator, driven by Large Language Models technology, transcends traditional chatbots. It intelligently comprehends context, evolves through dynamic interaction, multitasks seamlessly, and executes actions thereby offering a personalized, efficient, and secure conversational experience to reshape the landscape of customer service.
Semantic Understanding
Dynamic Interaction
Multitasking Capabilities
Natural Language Generation
Information Synthesis
Action Execution
Build Virtual Customer Service Assistant with 
Challenges Solved by Conversational ChatBot
Non-human and disengaging conversations
Multiple languages, abbreviations, and slang support
Inability to learn on its own and construct responses based on different data sources
Lack of response based on preferences, occasions, or demographics
Lack of a robust fallback intent mechanism beyond a generic message
Transform the user experience on your platform with our Generative AI ChatBot accelerator
Technology we used
Discover a solution fortified with proven open-source technologies and models.
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Frequently Asked Questions
What sets the Virtual Customer Service Assistant apart from traditional chatbots?
The Virtual Customer Service Assistant excels in semantic understanding, comprehending user queries contextually for more accurate responses, distinguishing itself from conventional chatbots.
I already have a Chatbot on my website. Do I need a separate Virtual Customer Service Assistant?
The Virtual Customer Service Assistant can be seen as an evolution or replacement of traditional rule-based and declarative Chatbots. However, the decision to have a separate Virtual Service Assistant on your applications or portal should be based on business context, potential user interactions, and IT spending budget. A VSA can serve as an evolution or replacement of a Chatbot, providing an automated interface to address and resolve customer queries, as well as perform actions based on user conversations.
Can the Virtual Customer Service Assistant handle multiple user requests simultaneously?
 Yes, the assistant possesses Multitasking Capabilities, allowing it to address various user requests simultaneously and enabling complex problem-solving beyond the capabilities of typical chatbots.
How do I integrate my application with these conversational chatbots?
We build customized conversational chatbots tailored to your needs. Typically, integration occurs through APIs and secured endpoints provided by our accelerator solution. The user interface (UI) of the chatbot’s front end can also be custom-built to meet your visual requirements or brand guidelines.
Where do we need to deploy this conversational Chatbot built with a Virtual Customer Service Assistant accelerator?
The solution is infrastructure agnostic and can be deployed on your own servers – whether on-premise or on the Cloud.
How does the assistant generate human-like responses?
Using Natural Language Generation, the model produces responses that mimic human language, enhancing the conversational flow and making interactions more relatable and user-friendly.
How does the model adapt to user behavior over time?
Through Dynamic Interaction, the assistant learns from previous interactions, providing personalized assistance based on user behavior, creating a more engaging and efficient user experience.
In what ways does the Virtual Customer Service Assistant go beyond basic information retrieval?
The assistant excels in Action Execution, seamlessly performing tasks such as database updates, form submissions, and file uploads, extending its functionality beyond traditional information retrieval.
Can the Generative AI Conversational ChatBot integrate with different platforms?
Yes, the assistant offers Cross-Platform Integration, seamlessly extending its capabilities beyond a standalone chat interface, and providing a more versatile user experience across various platforms.
How does the assistant aggregate information from diverse sources?
Through Information Synthesis, the assistant aggregates and consolidates data from various sources, providing comprehensive and up-to-date information beyond the scope of static FAQ databases.
How does your accelerator help in building these conversational chatbots?
Our accelerator solution, Virtual Service Assistant, facilitates the development of Gen-AI-based conversational chatbots, aiding in their modernization. It incorporates tested AI models, significantly reducing the time and cost required to bring these chatbots to market.
Who owns the source code & IP of the Chatbots built by you using your accelerator?
Xcelore being a solution-led Digital Technology services company does not claim the source code or the IP of the chatbot solution built as per specific customer needs.
Where can this Virtual Customer Service Assistant be used?
The Virtual Customer Service Assistant can be utilized in any applications or portals where prompt responses to customer queries are necessary. It serves as an evolution or replacement for Chatbots, offering an automated interface to address and resolve customer inquiries while also executing actions based on user conversations.
Can the ChatBot be tailored to specific industry needs?
Yes, the solution’s adaptability and context awareness make it versatile for customization, allowing businesses to tailor the assistant to specific industry requirements and user preferences.